What We Collect and Why We Hold It
When you open an account with us, we collect the information you submit — your name, contact details, and account credentials. When you make a deposit through bKash, Nagad, or Rocket, we record the transaction reference and amount so your wallet is credited correctly and your
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account history stays accurate. We do not store your full mobile wallet PIN or password at any point. We also collect device and browser data automatically — the type of device you use, your IP address, and session activity. This helps us detect unusual login attempts
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and keep your account secure. We hold your data for as long as your account remains active and for a reasonable period after closure, as required by applicable rules in the regions where we operate. You can request a copy of your stored data or ask
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us to remove it by writing to our support team. Any request is processed subject to verification of your account identity. Use of this platform and the data rights described in this policy depend on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.